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Payment and Refund Policy

Last updated: January 17, 2024
 
Thank you for purchasing at DogYesNo. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds.
The following terms are applicable for any products that You purchased with Us.
 

Interpretation and Definitions

 

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
 

Definitions

For the purposes of this Refund Policy:
  • Company (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to DogYesNo.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to DogYesNo, accessible from https://dogyesno.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
 

PURCHASES AND PAYMENT

 
We accept the following forms of payment:
  - Visa
  - Mastercard
  - American Express
  - PayPal
 
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.
 
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
 
We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
 

Refund Policy

Thank you for choosing dogyesno.com for your online dog training courses. We are committed to providing high-quality course content and hope you have a pleasant learning experience on our platform. However, we understand that sometimes your needs may change. Therefore, we offer the following refund policy:
 

Refund Conditions:

  • 14-Day Money Back Guarantee: From the date of course purchase, you have 14 days to decide if the course meets your needs. If you feel that the course does not meet your expectations within these 14 days, we will provide a full refund.
  • Learning Progress Limit: To ensure the fairness of our refund policy, we require that your course learning progress does not exceed 30% at the time of requesting a refund. This means that if you have watched or learned more than 30% of the total course content, we will not be able to offer a refund.

How to Request a Refund:

  1. Please submit your refund request within 14 days of purchase via our customer service email at [email protected].
  2. In your email, please provide your order number and the name of the course purchased, along with a brief explanation for the refund.
  3. Our customer service team will review your learning progress and process your refund request promptly upon confirmation that the conditions for a refund are met.

 

Please Note:

  • The refund will be credited back to the account you used for payment.
  • The refund process may take several days, so please be patient.
  • If you have any questions about our refund policy or course content, feel free to contact our customer service team at any time.
 
We thank you for choosing dogyesno.com and hope to continue providing the best learning experience for you and your dog.
 
If you have any questions about our Returns and Refunds Policy, please contact us: